CHWs are frontline public health professionals who are trusted members of a community. This intimate relationship enables a CHW to serve as a liaison between health care professionals, social services and the community to empower those in need. They work to increase healthcare knowledge and self-sufficiency through a range of activities, including: outreach, community education, informal counseling, social support and advocacy.
At VOA, our CHWs are navigators, outreach agents and health education providers helping those in need access services while also increasing a patient’s confidence when interacting with providers
We listen to the lived experiences of those we serve — understanding they come with a unique lived experience — and walk alongside them to ensure the care they receive fair and inclusive care.
We understand there are multiple factors which impact a person’s health and well-being, and we strive to learn about those components — not shy away from them — so as to provide quality care.
We strive to learn from the communities we serve, allowing us to effectively meet the need where it is as opposed to separating those in need from their support system because of inequitable access to services.
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